Factory 360

PRIVACY POLICY – PVCFC

 

I. Purpose of Information Collection
 

PVCFC is committed to respecting the right to personal information privacy, being transparent about the purpose, scope, methods of use, parties with access, storage duration, third-party links, user rights & responsibilities, and contact methods.
This policy applies to all website users; accessing the site means accepting these terms. The policy may be updated and users should check regularly.

II. Scope of Information Use

Collected information is used to:

1. Contact and provide support for inquiries.

2. Send invitation letters or thank-you letters.

3. Notify about promotions, advertising, and marketing programs.

4. Evaluate & analyze markets, customers, and services.

5. Improve service quality and optimize the website.

6. Other purposes permitted by law.

III. Scope of Information Collection
 

  • Personal information includes: full name, phone number, email, and address.
  • Depending on needs, additional information may be requested for convenient contact.
  • Providing information is voluntary, and users have the right to refuse.

IV. Information Retention Period
 

  • Information is retained until the user requests deletion.
  • In other cases, it will be securely stored on PVCFC’s servers.

V. Means & Tools for Users to Access and Modify Personal Data
 

  • Users have the right to review, update, or edit their personal information by logging into their account or sending a request to the website management team.
  • Users have the right to file complaints if their personal information is leaked to third parties. The management team must confirm, explain the reason, and provide guidance on recovery and security. 

VI. Commitment to Customer Information Security
 

  • PVCFC commits to absolute confidentiality of personal information in accordance with the website’s personal data protection policy. Collection & use are only conducted with the provider’s consent, unless otherwise required by law. 
  • Information will not be used, transferred, provided, or disclosed to third parties without consent. 
  • In the event of hacking or data loss of personal information:
  • PVCFC will notify authorities for investigation. 
  • Notify affected members. 
  • Secure online transaction information, invoices, and digitized documents in the website’s safe central data system. 

VII. Complaint Handling Procedure Regarding Customer Personal Information 
 

  • Members have the right to submit complaints related to personal information on PVCFC’s website to the website management team via:
  • Phone: 0290.3819000
  • Or email: info@pvcfc.com.vn
  • Upon receiving a complaint, the website management team is immediately responsible for checking the status of the reported user information, identifying the cause, and finding solutions. If necessary, cybersecurity services may be used.
  • The website management team must respond to the complainant with the results of complaint resolution within 30 days of receiving the complaint.
  • If the complaint resolution shows that the fault lies with the website management team, the team must compensate the complainant for actual damages caused by violation of commitments to protecting customers’ personal information.